PREAMBLE
This Refund and Return Policy (hereinafter “the Policy”) applies to all services offered by HIUTOO, a premium social networking platform accessible at [www.hiutoo.com].
COMPANY:
Organization: HIUTOO Super Privacy Service LTD c/o HIUTOO Street: PO Box 701 City: San Mateo State: California Postal Code: 94401 Country: US Phone: +1.6505854708 Email: admin@hiutoo.com
- NATURE OF SERVICE AND LEGAL FRAMEWORK
1.1 Type of Service
HIUTOO offers a digital content service not provided on a physical medium, consisting of:
Immediate access to a social media platform
Publishing and interaction features
Services available upon account validation
1.2 Applicable Legal Framework
In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to:
“Contracts for the supply of digital content not provided on a physical medium, the performance of which has begun after the consumer’s express prior consent and express waiver of their right to withdrawal.”
- NO RIGHT OF WITHDRAWAL
2.1 Legal Exclusion
No right of withdrawal applies to the HIUTOO subscription because:
The service is provided immediately upon validation
The user expressly requests immediate execution
The user expressly waives their right of withdrawal
2.2 Information and Consent
When ordering, the user:
☑️ Checks the box: “I request immediate execution of the service”
☑️ Checks the box: “I acknowledge waiving my right of withdrawal”
These consents are recorded and archived
- EXCEPTIONAL CASES OF REFUND
3.1 Technical Errors
Full refund is possible in the event of:
Double payment: proof of duplicate transaction
Processing error: payment debited without account activation
System bug: technical inability to access the service for more than 72 consecutive hours
3.2 Account Non-Validation
If HIUTOO refuses to validate the account:
Full refund within 14 days
Email notification of the reasons for refusal
No fees will be charged
3.3 Force Majeure
In the event of permanent inability to provide the service:
Prorated refund
Immediate notification to users
Refund period: 30 days maximum
- CASES OF NON-REFUND
4.1 Absolute Exclusions
No refunds will be granted for:
Change of mind after use
Subjective dissatisfaction with the service
Violation of the Terms of Use resulting in account suspension/deletion
Wilful non-use of the service
Misunderstanding of the features
Compatibility issues on the user’s side
4.2 Sanctions and Violations
In the event of:
Fraudulent behavior
Serious violation of the Terms and Conditions
Illegal Content Published
Identity Theft → No Refunds, Even Partial
4.3 Trial Period
HIUTOO does not offer a trial period. A €2 payment grants permanent access to the service.
- REFUND REQUEST PROCEDURE
5.1 Eligibility Conditions
To be admissible, the request must:
Be made within 14 days of the incident
Include the necessary supporting documents
Correspond to an eligible case (Article 3)
5.2 Request Procedures
Step 1: Initial Contact
Email to: remboursement@hiutoo.com
Subject: “Refund Request – [Order Number]”
Attach: Proof of payment, screenshots if applicable
Step 2: Analysis
Acknowledgment of receipt within 48 hours
Technical analysis within 5 business days
Reasoned decision by email
Step 3: Processing
If accepted: refund within 14 days
If rejected: detailed explanation and appeal procedures
5.3 Required Information
First and Last Name
Email of Account
Transaction Date
Amount Paid
Detailed Reason
Supporting Evidence
- REFUND TERMS
6.1 Refund Method
Refunds are made:
To the original payment method
Or by bank transfer if not possible
No cash or voucher refunds
6.2 Refund Timeframes
Decision: within 7 business days
Execution: within 14 days after acceptance
Banking Delays: 3-5 additional days depending on the bank
6.3 Refund Amount
Technical Error: 100% (€2)
Account Non-Validation: 100% (€2)
Force Majeure: pro rata to the unused period
- LEGAL GUARANTEES
7.1 Guarantee of Conformity
In accordance with Articles L217-4 et seq. of the French Consumer Code, HIUTOO guarantees :
Conformity of the service to the description
Absence of defects preventing normal use
Availability of advertised features
7.2 Warranty against hidden defects
Articles 1641 et seq. of the French Civil Code:
Defects not apparent at the time of subscription
Rendering the service unfit for use
Recourse possible within 2 years
7.3 Recourse in the event of a defect
In the event of proven non-compliance:
Priority compliance
If impossible: partial or full refund
Damages